Who Should Take This Training?
Everyone on your staff will benefit from safety training. Anyone dealing with the public such as:
- Front Desk Personnel
- Wait Staff
- Gaming Workers
- Security Guards
- Airline/Travel Personnel
Abbreviated classes are also available in personal safety for those indirectly working with the public such as:
- Room Service
- Maintenance Staff
- Lab Personnel
We Already Have Security Personnel...Why Train Everyone?
A conflict can happen in a moment, leaving workers to deal with the situation themselves until help arrives. A calm, confident worker can halt this escalation and resolve the situation in a quiet, professional manner without the attention or negative image more aggressive responses may bring.
Even if your policy does not permit employees to use physical techniques, just knowing there are safe options builds staff confidence. This leads to fewer incidents because they are diffused before they get to the crisis stage.
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