We have contracted twice with Jay for conflict de-escalation training and have made it an annual requirement for our ED, nursing, and EMS staff.
Jay's course teaches how to recognize a potentially violent situation and verbal de-escalation skills, followed by basic self defense tactics demonstration and practice.
This course gives our staff confidence in dealing with patients, families and visitors. Jay is a very effective instructor and is able to connect with students in a way that makes the training successful.
Bonny C., RN, BSN
Safety Officer, Emergency Management
Baraga County Memorial Hospital